Free guides
Free printable guides for families
Large print, one or two pages each. Download them, print them, and keep them by the phone. No sign up needed.
Guides to download
Family Code Word card
Five steps for when a scammer calls pretending to be family, space to write down who to call first, and where to report it.
PDF · 1 page
Related reading: how AI voice cloning grandparent scams work
My Logins and Passwords sheet
Keep your accounts, usernames, Wi-Fi and device codes in one safe place, with simple rules for doing it safely.
PDF · 2 pages
Related reading: what to do if a device gets hacked
Is It a Scam? Four Quick Checks
The FTC's four signs of a scam as a checklist you can run through while the caller is still waiting.
PDF · 1 page
Related reading: the first 5 minutes of a tech support scam call
Phone and Computer Safety Checklist
Ten things worth doing, from automatic updates to 2-step verification. Check them off as you go.
PDF · 1 page
Related reading: why a parent's computer keeps getting viruses
Questions about the free guides
Do I need to sign up or give my email?
No. Tap Download, open the PDF and print it. There is nothing to sign up for.
Which guide should I print first?
Start with the one that matches what worries you most. For a parent who answers every call, the Family Code Word card. For a parent with passwords on sticky notes, the Logins and Passwords sheet. If you are not sure, the Is It a Scam checklist covers the most ground on one page.
Is it safe to write my passwords on paper?
Yes, if the sheet stays at home somewhere only you and one trusted person can reach. The UK National Cyber Security Centre says written passwords can be kept safely because a thief would need to get into your home to find them. Keep only a hint for bank and card accounts, and never photograph or email the sheet.
Can you help fill them in?
Yes. I come to your home anywhere in Orange County and we go through them together. Call (949) 994-2407 or see how one-on-one tech help works.
How can I tell if a tech support call, text or pop up is a scam?
Real tech companies do not contact you out of the blue by phone, email or text to say something is wrong with your computer, and a real security warning will not tell you to call a number. If you see one, do not click and do not call. Close it and ask someone you trust. The FTC lists the warning signs, and our five minute guide covers what to do in the moment.
What should I do if I already paid or gave someone access to my computer?
Stop talking to them and send nothing more. Call your bank or card company right away, change your important passwords from a device you trust, and report it at ReportFraud.ftc.gov. Our calm recovery plan lists the steps in order.
What is a family code word, and does it work?
A family code word is a private word or question that only real family would know. If someone calls claiming to be a grandchild in trouble and asking for money, you ask for the word first. It works because AI can copy a voice from a short clip, but it cannot guess a secret. Print our free family code word card for the fridge, and read how the scam works.
Ready When You Are
Want us to go through these with you?
We come to you, anywhere in Orange County, and set it all up together. No pressure, and no obligation.
(949) 994-2407