Tech help
Tech help for seniors, at your own pace
Bring us the thing that's been bugging you, or a whole list. We'll sort it out together, in plain English, and leave you with written steps you can keep. Here's what people ask us about most.
How do I get comfortable with my phone or tablet?
The everyday things that make a phone feel like yours, on iPhone or Android:
- Texting, and replying to just one person in a family group message
- Unlocking with Face ID, and what to do when it doesn't recognize you
- Saving contacts, and setting a photo so family knows it's you calling
- Taking and sharing photos, and making the text bigger and easier to read
How do I video call my family?
So you can actually see the people you love, not just hear them:
- FaceTime, Zoom, WhatsApp, or Google Meet, whichever your family uses
- Answering a call, and flipping the camera so they can see you
- A written, step-by-step card so you can do it on your own next time
How do I spot and avoid scams?
This is the one families worry about most, and it's the one we love teaching:
- Spotting scam phone calls, texts, and emails before they get you
- Strong passwords you can actually remember, kept safely
- What to do (calmly) if you think you clicked something you shouldn't have
How do I use everyday apps like Venmo?
The apps that make daily life easier once they click:
- Venmo, sending and receiving money, with a cheat sheet for every step
- Online shopping and grocery delivery without the worry
- Ride apps, email, and keeping your inbox tidy
How do I set up my smart home and TV?
The gadgets that should make life easier, set up so they truly do:
- Smart speakers (Alexa, Google), thermostats, and video doorbells
- Streaming, finding your shows on Netflix, YouTube, or Prime
- Getting the TV, remote, and sound to all work together
How do I clean up a slow or cluttered computer?
For the laptop or desktop that's gotten slow, cluttered, or confusing:
- Windows or Mac basics, files, folders, and printing
- Finding your photos and freeing up space that's "full"
- Clearing out pop-ups, updates, and the clutter that piles up
Just unboxed something?
Setting up something new
A new phone, tablet, printer, or Wi-Fi router can sit in the box for weeks. We'll get it going and move everything over from the old one, so nothing gets lost.
- New phone set up and your contacts, photos, and apps moved across
- Wi-Fi that reaches the whole house, with the password written down
- Printers, tablets, and readers connected and ready
What a first visit looks like
Relaxed, and all about you
- We start with your list, in your order of worry
- We go one step at a time, and you do the tapping
- You keep a written guide for everything we covered
- No question is ever "too basic." Really.
Every lesson comes with something to keep
We write your steps down in large print, made for your exact device, so learning something once means you've got it for good. Forget a step next month? It's right there by the phone.
We also prepare a personalized binder, organized by task, with detailed step-by-step instructions for your specific needs, and we add to it as you learn.
No question too small
Tell us what's giving you trouble
Call or email and we'll find a time that works. In your home, or over the phone, whatever's most comfortable.
(949) 994-2407